Effective Date: 31-05-2025
At Hakino’s Fine Baking & Café, we respect your privacy and are committed to protecting your personal data. This policy explains how we handle your information under the applicable data protection laws, including the General Data Protection Regulation (GDPR) and India’s Digital Personal Data Protection Act, 2023 (DPDPA).
1. What Information We Collect
We may collect the following personal data:
Identity Data – Name, phone number, email address
Contact Data – Delivery address, city, postal code
Order Data – Items ordered, purchase history
Technical Data – IP address, browser type, device information
Usage Data – How you use our website or interact with our digital content
2. How We Use Your Data
We only use your personal data when the law allows us to, such as:
To fulfill and deliver your orders
To respond to your inquiries or requests
To personalize your experience
To comply with legal obligations
For marketing, only with your explicit consent
3. Legal Basis for Processing (GDPR)
Under GDPR, we rely on the following legal bases to process your data:
Consent (you opt-in to emails or marketing)
Contractual necessity (processing orders or responding to requests)
Legal obligations (e.g., tax, fraud prevention)
Legitimate interest (analytics, website improvement)
4. Your Rights (GDPR & DPDPA)
You have the right to:
Access your personal data
Correct inaccurate or outdated data
Withdraw consent at any time
Request deletion (right to be forgotten)
Object to data processing
Complain to a data protection authority
To exercise your rights, please contact us at [your@email.com]. We’ll respond within the timelines prescribed under law.
5. Data Retention
We retain your data only as long as necessary for the purpose it was collected, or as required by law (e.g., accounting, dispute resolution).
6. Third-Party Sharing
We only share your data with trusted third parties when necessary:
Delivery & food platforms (e.g., Zomato, Swiggy)
Payment gateways (e.g., Razorpay, Paytm)
Analytics providers (e.g., Google Analytics)
Regulatory authorities, where required by law
We ensure all partners follow strict data protection standards.
7. International Transfers
If your data is transferred outside your jurisdiction (e.g., to cloud servers), we ensure appropriate safeguards are in place as per GDPR and DPDPA.
8. Cookies and Tracking
We use cookies to:
Improve site functionality
Remember preferences
Analyze traffic
You can control cookies through your browser settings.
9. Security Practices
We follow industry-standard technical and organizational measures to protect your data against unauthorized access, misuse, or loss.
10. Children’s Privacy
We do not knowingly collect data from individuals under the age of 18. If you believe we may have collected such data, please contact us immediately.
11. Policy Updates
We may update this policy as legal or operational requirements evolve. Any changes will be posted here with a revised effective date.
12. Contact Us
For questions or to exercise your privacy rights, contact us at:
📧contact@hakinos.com
📍 Hakino’s Fine Baking & Café, Miyapur, Hyderabad, India
